Customer Success Manager

*As a Remote Customer Success Manager, you will be responsible for onboarding and enabling our growing number of clients on Kiflo PRM.*The ideal candidate is friendly, helpful and already has one or two successful job experiences with customer onboarding, level 1 support and s/he is comfortable talking with english speaking customers (especially C-levels of SMB’s).**In a given day you might*** Do 1-to-1 **onboarding calls** with new leads/customers to guide them through Kiflo’s functionalities. Understand their business needs and use cases to explain to them how to use Kiflo to take the best out of the platform.* Answer **level 1 support** requests, do occasional support calls, and record Loom videos to provide actionable answers.* Make sure leads in trial **discover the “aha” moments** (Kiflo’s value proposition)* Help customers during the **integration process** with Zapier.* **Improve end-user documentation** to write new articles and record “How to” videos.* **Share your insights** to simplify the onboarding process, increase Leads to Customers conversion rate, become a better customer centric company. You are part of the team, your ideas matter!**You should have*** 3-5 years in customer success management role* Time to cover the US time zone at least 3 days per week* Experience managing SaaS relationships with C-Suite stakeholders* Professional english skills (Writing & Speaking)* The willingness to learn new skills and manage a small team of CSM in the future* A “do-er” mindset**It’s not mandatory but it’s great to have*** Experience with Zapier* Knowledge in B2B Partnerships**Why work with us*** 100% remote-first company (we believe in trust and autonomy)* to move fast and learn in the challenging environment of a fast-growing startup* 2 x annual team retreats ✈️ (when travel is appropriate)* 5 weeks PTO* Revenue Share (after 1 year)**Here's what our process will look like**1. Discovery call (30min) with Steven, our CEO to ensure there is a correlation between Kiflo's expectations, the role and your own expectations.2. Workshop (60min) around a mock onboarding with Steven & Jerome (co-founders) to get a better sense of your expertise for the role and understand how you could contribute to Kiflo's success.**About Us**Kiflo is a cloud-based, **B2B SaaS platform for managing partners** (Affiliate, Referrals & Resellers). It is mainly used by SMBs in the tech industry looking to grow their revenue by building a scalable Partner Program. It’s truly an international product, with active customers all over the world.We are **100% bootstrapped, profitable, and growing**.We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.We'd love you to join the team! 😍

source https://remoteOK.io/jobs/104830

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