Customer Support Representative

**Remote OK is the most popular remote jobs board on the web with customers like Y Combinator, Stripe, Intercom, Airtable, Invision and Sketch relying on it for hiring the best remote workers from a worldwide pool of talent.**Until now I (Pieter) have always done everything myself. To take off the load as a founder so I can take a break in 2021 after a years of non-stop working and do fun stuff for a bit like snowboarding, I'm looking for a customer support representative so I can get away from the computer.It's a part-time position, in the future it might become full time depending on the customer load.**Requirements**- customer support experience (please mention where you had your exp)- basic understanding of HTML, CSS, JS, Markdown and SQL, so you can fix jobs/coupons/discounts in the database in an emergency**The job**- all support is over email- most support is 1) random bugs, 2) customer isn't happy with results (make them happy), 3) customer wants special treatment (like discount), 4) random things I cannot predict- it's part-time, we get about 20-30 support requests per month, so it's not a lot, ideally you can work on your own stuff and do this on the side by being on call**Prospects**- if it works well we can extend it to also do Cust Sup for Nomad List, my other site

source https://remoteok.io/jobs/100558

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