Technical Writer
Job Description
Position: Technical Writer
Start date: within the next month
Duration: 12+ months
Work hours: 7-3pm – could be flexible and do 8-5 or 9-6pm
Remote: local candidates who can come onsite once covid lifts (sept 8th) – will be few days/week remote
Work Authorization: USC
Day to Day:
- Work with the Technical Communications and Documentation Manager to define and build the communications department by:
- Updating and maintaining internal sites,
- Adhering to and enhancing established processes, style guidelines, and standards
- Interviewing and working with internal stakeholders to determine areas of improvement in GSIRT information sites and communication processes
- Implementing and improving internal communications processes
- Review and edit technical briefings, infographics, help guides, service catalogs, online content, and other operational documentation for quality, consistency, and accuracy
- Coordinate review cycles with our internal staff for all developed material using established processes
- Create Microsoft Word and PowerPoint templates
- Will be working on Incident Response Center/Cybersecurity alert information, internal team information, and more
Must Haves:
- 2+ years of experience in technical writing or relevant similar experience
- Experience with Microsoft Office Suite (Primarily Word, PowerPoint, and Excel)
- Experience with usability and improving material presentation
- Strong interpersonal and communication skills, including experience working with executives and technological individuals and strong ability to dive in and work independently to get what’s needed
- SharePoint experience (open to flexing on this) and comfortable learning new tools
- Cybersecurity knowledge and/or experience (someone who is really excited about cybersecurity but no formal experience is fine)
- Simple diagram creation experience
- Experience writing technical content for an active website
- Someone who is a fan of the Oxford Comma!
- Experience troubleshooting Word documents and working with figures
- Education: Bachelor’s degree in English, Communications, or equivalent
- SAMPLES: Excellent Grammar, No typos or spelling mistakes, Consistent format/bullets, Word Styles experience is a bonus
Nice to haves:
- Table of Contents creation and/or updating experience
- Experience using Office 365, Visio, Confluence and Jira
- Previous experience setting up and maintaining collaborative team web sites
- Experience with Jira or similar ticket-based tracking system
- Experience with content development
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