Sr. Technical Writer
Position Details:
Job Title: Sr. Technical Writer
Location: Remote
Duration: 12+ months(+extension)
Description
Essential functions:
- Interview SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, to learn about the digital platforms’ intended use and capabilities in order to determine/establish a set of technical documents that will be needed for a successful implementation; including but not limited to, communication, on-boarding, training and maintenance.
- Identify common user scenarios; apply critical thinking about types of information and delivery methods end-users need to be successful; plan and design supporting user assistance.
- Gather/research/analyze required inputs and artifacts from SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, software developers, QA Analysts, Project Consultants and use that to design, develop and publish the identified set of technical documents. Coordinate technical and quality assurance reviews to ensure the quality of the deliverables.
- Manage distribution and review of documents for on-boarding, training, and ongoing maintenance.
- Enhance, maintain documents, and manage the distribution of documents on an ongoing basis as the digital platforms’ features get enhanced.
- Perform functional role of IT Systems Analyst as needed.
Requirements:
- Strong technical writing, editing and proofreading skills
- Ability to organize and create smart structured digital content with embedded linked topics
- Strong written communication, oral communication, inter-personnel skills with attention to details.
- Strong analytical/problem solving and organization skills.
- Thorough understanding of technical aspects of computer applications – data exchange, integrations, XMLs, web services, authentication, user experience, and more
- Highly self-motivated, independent and adaptable to learning and understanding new technologies
- Able to effectively prioritize and manage multiple tasks to meet aggressive timelines
- Must be able to present a portfolio of writing samples and/or previous work experience.
- Health care industry experience
- Experience doing technical analysis/documentation work
Additional Notes:
- The candidate will have ample communication with leadership and needs to have past leadership experience in technical writing, they must have a healthcare background
- Excellent Visio skills, data-flow diagrams,
- Strong verbal and written skills
- Visualization ability to translate information from charts
- Analytical abilities for coordinating with several teams
- Architecture background- understanding services, databases, understanding symbols for displaying architecture information
- 5+ Years of experience
- Versed in product documentation
- MUST Have – strong Healthcare background
Required Experience:
- 5-8 years of related work experience or equivalent combination of transferable experience in Customer Service supporting internal or external customers
- Required Education:
- Related Bachelor’s degree in Technical Writing, Information Systems or the equivalent or relevant work experience
- The candidate will have ample communication with leadership, the candidates need to be have past leadership experience in technical writing, they must have a healthcare background
- Excellent Visio skills, data-flow diagrams,
- Strong verbal and written skills
- Visualization ability to translate information from charts
- Analytical abilities for coordinating with several teams
- Architecture background- understanding services, databases, understanding symbols for displaying architecture information
- 5+ Years of experience
- Versed in product documentation
- MUST Have – strong Healthcare background
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