Hopin: Community Manager
Headquarters: London, United Kingdom
URL: https://www.hopin.to
Hopin (www.hopin.to) is a live video events platform that brings people together online. Our mission is to provide better connections for a better world through interactive and personal online events.
We’ve recently been funded by Seedcamp, Europe’s best early-stage VC and are at an inflection point in regards to pace of growth. We’re currently in private beta with an over 6000+ waitlist and looking to scale really fast.
With significant early traction we're working towards building our in-house product & engineering team to be the heartbeat that drives the company forward. (Our aim is to be the fastest growing startup in Europe in 2020).
About the role:
We’re looking for a full-time community manager to work as part of the team and is comfortable being the face of the company for our customers.
You will have the opportunity to work within a highly motivated and ambitious team of 7, reporting directly to the Founder & CEO.
The Community Manager should:
- Possess expert knowledge of the Hopin platform and work closely with the Hopin team to solve customer problems
- Manage all Hopin’s social media channels: ensuring daily, interesting, platform-native content, curation, and monitoring
- Manage Hopinsiders FB group (600 early access members)
- Manage customer support chat in Intercom and via email
- Report bugs and follow up with customers
- Identify pain points for users and write support articles
- Schedule and run demo meeting with prospects
- Manage the Hopin Knowledge Base
- Create tutorial videos
- Help develop and produce email content
- Create a clear process
The community manager should have/be:
- At least 2 years experience in a similar role
- Excellent english skills (reading, writing and speaking)
- Startup/new product experience
- Experience working with a technical product (bonus points if you have experience with a video/streaming platform)
- Knowledgeable about the latest technologies and loves to stay up to date
- Great time management skills
- Strong communication skills
- Friendly and personable
- Detailed oriented
- A ‘can-do’ attitude
- Fast learner
- Proactive
More about Hopin:
Hopin solves the problem with webinars and virtual events. Webinars are one-sided and passive; participants don’t interact with each—a critical component to learning. Unlike Zoom and other video conferencing tools, Hopin focuses on engagement and interaction between users (people-centric), not on screen-watching (powerpoint-centric).
With Hopin, organizers can build live video events with a Stage (for presentations to hundreds of thousands of people), Sessions (for group breakout discussions of up to ten people), and Networking (for one-on-one meetings).
The offer:
A competitive starting salary for this role with opportunity to revisit constantly as we scale.
We are currently a remote team, so are open to remote applications from all over the world. However, if you’re based in London you can work with some of the team (CEO & Founder, Operations and Development) at the Seedcamp office in the Google for Startups Campus in Shoreditch.
If you’re interested in applying for this role, please reach out with your resume.
To apply: lameece@hopin.to
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