Keona Health: Technical Customer Success Manager

Headquarters: Chapel Hill, NC
URL: http://keonahealth.com

 

Be a Value Creator. Help our clients repeatedly build value with cutting-edge services. 

Your exciting role is the key to our growth and success: as we build out the products to our platform, you will work directly with our largest customers to realize value and improve their KPI’s. This role should be a unique blend of technical expertise and operations consulting. Experience in both consulting and design and product delivery projects required. 

·         Great personality able to develop strong customer relationships with tough customers and develop the role of trusted advisor 

·         Meet with customers, understand their business needs, and drive customer value 

·         Define, measure and report on key usage and value metrics 

·         Organize and oversee implementation of customer projects of all sizes 

·         Understand call-center-related customer service KPIs and build individualized customer-specific organizational recommendations from them 

·         Coordinate internal resources in order to deliver customer initiatives and drive customer success 

·         Stay abreast of new internal software developments and always be ready to demo platform features 

·         Document and communicate customer requirements for feature enhancements, change requests 

·         Responsible for customer overall satisfaction level 

·         Work to deliver the highest quality work on time 

·         Hard work and long hours in return for money, recognition, and the ability to shape a ground-breaking product 

·         100% remote work, flexible PTO, and the ability to be a game-changer in a fast-growing startup 

 

Qualifications 

·         Experience as business consultant with analytics 

·         Experience in customer service industry and contact centers 

·         Must have excellent verbal, written, planning and organizational skills.Must be comfortable with advising C-level executives of corporations 

·         Punctuality as a full-time, remote employee is essential 

·         Ability to lead in person and conference call meetings independently 

·         Experience in healthcare preferred,especially healthcare call-center experience 

·         MBA/MA/MS a plus 

·         25% travel required 

To apply: https://www.ziprecruiter.com/job/aea22a8f

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