Customer Success Representative

GoDigitalChina is seeking an excellent and experienced customer success representative to help propel our growth.If you are an experienced SaaS customer success rep or an account executive who does not disappear once the sale is closed, then you might be the person we are looking for.If you recognize the challenges being tackled by companies outside of China doing business in China or reaching Chinese customers in an increasingly complex and tricky digital landscape, then you are probably searching for the solutions we are working on.If you have talked with salespeople and marketers frustrated by the lack of transparency and understandable ways of doing digital marketing in China, then you will know what we are trying to solve.Here at GoDigitalChina, we are a team of 6 full-time people, with plans of doubling over the next half year as we have closed our seed funding round.Focused on enriching peoples’ lives by connecting the world, we make doing business in China easy for everyone by developing and delivering cloud software and consultancy services. We are a fast-growing startup doing business towards China, the largest market in the world, with an international team made up of smart and hard-working people. This is the place where you’ll get the responsibilities and freedom to do your best work, and make an impact, from where you need to be.GoDigitalChina (GDC) is a distributed company headquartered in Norway, founded in 2015, with team members in China and open for remote work in Europe, Middle East, Oceania and Asia time zones. At the beginning of 2019, we launched AdChina.io to make it easy for everyone to advertise in China. Through GoDigitalChina.com, we offer consultancy services for international companies entering or growing their China business.To learn a bit more about us and how we work, here are our company rules:1. Do the right thing.2. Be honest.3. Keep promises.4. Mistakes are allowed.5. Talk is cheap, everyone should deliver.6. Be understanding and patient.7. Show gratitude.8. Use your brain.9. Be positive.10. Avoid complaining.We get together twice a year in person for all-hands meetings and team building. You will be expected to be available online using instant messaging software (We use Slack and WeChat) during your work, of which at least 4 hours daily should be overlapping with the team. You'll be attending weekly all-hands team meetings on Mondays, and outside of that we keep in regular touch via Slack, WeChat and video hangouts as needed throughout the week.Ps. Most of us who work in GoDigitalChina today have a special connection or interest in China, and we would love to hear what makes you want to work at a company whose aim is to bridge the gap between the world and China.Benefits:* Work from anywhere, as long as you can overlap with the team by 4 hours. (Easiest done from Europe or Asia)* Growth & competitive salary* 2x Annual retreats* Full-time (40 hours per week) remote job with a contract. This is NOT a freelance / part-time position you can do in tandem with other professional endeavors.* For employees in Norway, we are able to offer full-time employment.* Compensated time off based on your location

source https://remoteok.io/jobs/74623

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