Principal Systems Engineer
** This position can be based in our Waltham, MA office or remote in Massachusetts**
Provide support for all relevant projects including installation and maintenance, troubleshooting, system monitoring and alerting and timely problem resolution.
Adhere to established SLAs in responding to and completing service tickets, including providing a high level of customer support, detailed root cause analysis, and trouble reports for system outages. Adhere to established departmental operational policies and procedures.
Act as a contact person for outside vendors during installation, production changes, and repair and/or removal of equipment or services.
Utilize software and hardware diagnostic tools to identify, diagnose and repair complex problems and issues affecting system performance.
Assist in the development of network and BCP documentation, including diagrams, equipment inventories and Departmental Procedures.
Proactively monitor system performance to discover problems before they affect the customer. Ensures system life-cycle are healthy, and that systems are at current/stable/supported software versions. Research and evaluate new platform features and functionalities that can benefit the firm.
Accessible to perform after hours support duties on a rotating 24x7 basis to sustain networking systems and end user support.
Maintain Windows Active Directory infrastructure and standalone server environment
Maintain Office 365 services such as Exchange, SharePoint, OneDrive, and Azure AD
Design and implement improvements to business workflow, data security and access, and collaboration through further Office 365 integration and third-party tools
Develop High Level Designs and Architectures– Create and document Microsoft Cloud (ie Azure, O365, PowerBI/SQL Server, etc..) solution architectures that address business problems and needs
Requirements (“What You’ll Bring”)
5 or more years of experience working with Microsoft technologies.
Broad experience across the Microsoft on-prem stack with deeper experience in at least 3-4 of the following:
Microsoft Exchange 2010 or newer (2013, 2016, 2019)
Windows Server 2008 R2 and newer
Active Directory Domain Services with integrated DNS
Active Directory Certification Services (PKI)
System Center Configuration Manager (SCCM) 2012 R2 or newer
Office 365 - Exchange Online, OneDrive, Sharepoint and Azure AD sync
Microsoft Enterprise Mobility Suite (Intune mobile device management)
Experience with Microsoft Office 365 and moving workloads to Office 365:
Exchange Online
Sharepoint Online
Azure Active Directory
Research and develop high level designs and architectures– Create and document Microsoft on-prem or preferrably cloud (ie Azure, O365, PowerBI/SQL Server, etc..) solution architectures that address business problems and needs, including backups and disaster recovery
Act as a contact and liaison for vendors either to support technical projects or to open tickets for incident escalation.
Collaborate with the team, be willing to learn about other roles and provide backup assistance and coverage on an occasional basis, plus an on-call rotation for after-hours support of critical infrastructure
Attention to detail and ability to logically troubleshoot and solve problems that often have not been seen before
Communicate and build relationships with other staff and teams to productively achieve outcomes and complete projects
Observe existing project and team process and policy but make recommendations for improvements
Work toward reducing redundant tasks, procedures, efforts by recommending process improvements, tools, software, and/or writing scripts.
Document technical architecture specs, diagrams, knowledge base articles, and how-tos.
Preferred:
Microsoft PowerShell scripting (moderate to advanced); including error logging, connecting to/querying databases, secure credentials, write your own modules.
Practical knowledge of SSO and MFA technologies such as ADFS, Okta, Duo.
Project management, leadership, mentoring, and training skills.
Knowledge of Agile tools and practices and previous work in a Scrum team.
Industry specific certifications especially in Microsoft technologies or Cybersecurity or Information Security.
Cloud computing experience in Azure or AWS, particularly lifecycle and/or migration of on-prem workloads to the cloud, leveraging cloud-specific technologies and advantages (as opposed to purely a lift and shift)
source https://remoteok.io/jobs/74082
Post a Comment