Implementation Manager
Overview
With over 10,000 online merchants launching subscriptions
and over 1,000,000 subscribers powered by ReCharge we're processing tens of
millions of dollars in sales every week. Our mission ‘to
make repeat orders easier' began four years ago as a bootstrapped startup and
today we're at the forefront of recurring billing software with nearly 100
remote-first employees around the globe.
Our Growth team is looking to hire a Implementation Manager
who is resourceful and will use their troubleshooting, people and analytical
skills to serve as liaison between our growth and development teams as well as
helping merchants during their migration onto the ReCharge platform via email
and phone and video chat.
Responsibilities
- Lead
the planning and implementation of enterprise client migrations on to the
ReCharge platform.
- Manage
and communicate detailed project plans, manage communication cadence and drive
the team to meet tight deadlines.
- Implement
processes consistent with Project Management Professional (PMP) and AGILE
best practices.
- Must
be a technical leader that can drive project processes and technical
projects to meet time sensitive deadlines.
- Proactively
identify potential issues and propose mitigation plans or alternative
solutions.
- Facilitate
the definition of program scope, goals, and deliverables.
- Constantly
monitor, track and report on progress of the project / program and
communicate the status on regular cadence (twice a week).
- Educating
merchants on proper store set-up.
- Recommending
Third Party Apps.
- Working
with merchants' internal and 3rd party design and development teams.
- Providing documentation and support during the set-up phase.
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Qualifications
- 4+
years of experience in technical project management at a SaaS company, or
similar
- Understand
how to set-up a basic API, understand the difference between a GET and
POST request.
- Highly
detail oriented, exceptional organizational and communication skills
- Ability
to communicate clearly in writing to both technical and non-technical
people.
- Experience
with project/product management platforms (Asana, Jira)
- Knowledge
of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
- Experience
with ticketing/communication technology platforms (Help Scout, Zendesk) a
plus
- Expected
work schedule: 9am - 6pm; any US timezone
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