Customer Success Sr. Manager (product manager experience required)
Are you a product manager who loves to interact with
customers? Do you have a passion for solving complex problems?
Now, imagine this — you get to work directly with fellow
product managers to change the way companies set product strategy and create
roadmaps — all from your home office. It is remote work. Pretty great, right?
Customer Success at Aha! is unique and challenging. You
should know that we think about customer support differently. And we do not
have commissioned salespeople. Instead, our all-remote team works closely with
customers to highlight what's possible with our software — from conducting
virtual product tours to sharing product management best practices drawn from
personal experience.
We are looking for a high-energy product leader who is ready
to take a huge career leap forward. If this is you, we want to hear from you!
As a Customer Success Senior Manager at Aha!, you will have
an excellent opportunity to join a breakthrough and profitable company that is
growing fast. Aha! was founded by a proven team of product and marketing
experts. More than 250,000 users worldwide trust Aha! to set brilliant
strategy, capture customer ideas, create visual roadmaps, and manage
breakthrough marketing programs.
We are looking for someone who:
- Has
at least 7 years working as a product manager (or equivalent experience)
- Brings
deep experience working with SaaS
- Has
experience consulting, managing accounts, or in professional services
- Loves
to showcase advanced technology to sophisticated customers
- Writes
exceptionally well
- Wants
to work on a team with other high-performing peers
We are committed to being great, and we want someone who:
- Has
a "can do" attitude and a history of delivering superb work
again and again
- Can
work at a fast-paced company where the feedback cycle is measured in hours
rather than weeks
- Is
seeking a career-defining opportunity on a proven, results-oriented team
that has sold multiple software companies
We are building a distributed team, and you can work from
anywhere in the United States or Canada for this role. We offer generous
salary, equity, benefits, and a profit-sharing program.
Apply for this Position
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