Sales Coordinator (EMEA)
Note: Although this is a remote position, we are
currently only considering candidates based within European / African
timezones.
Hotjar’s
growing Customer Experience department is looking for a detail-oriented individual
with strong communication skills to join our growing team. We’re
dedicated to going above and beyond for our users day in and day out, and our Sales
Coordinator will match this customer-centric mindset.
As our
Sales Coordinator, you will act as a liaison between the Sales, Customer
Success, Support, Finance and Legal teams, ensuring that customers receive a
fast and efficient service, and that Hotjar internal systems are up-to-date
with accurate customer data. You will also support our customers with their
payments and with facilitating the renewal of contracts.
You’ll be
working directly on the front-line, interacting daily with our prospective, new
and existing customers to ensure they have all of their sales needs met - from
questions about pricing and renewals, through to taking calls with leads and
assisting in the development of sales content.
This is a
great opportunity to grow and develop within a fast-paced environment. We’re
looking for someone who’s hands on, thrives in handling multiple
responsibilities and is capable of thinking operationally to identify
opportunities for automation.
In this role you will be responsible for:
§
Handling
the processing of Purchase Orders, Estimates and Invoices, and updating
accounting software and internal systems with financial data as required.
§
Sending
PayPal requests and confirming received PayPal payments
§
Proactively
seeking and resolving credit card expiration issues and following up on unpaid
invoices.
§
Handling
pricing estimate, trial extension, annual payment and renewal requests.
§
Serving
as point of contact with potential users after product demo, and co-owning
customer relationships with Onboarding and Customer Success teams to facilitate
a smooth onboarding experience.
§
Speaking
directly to leads and assisting with webinars.
§
Handling
incoming Sales related interactions with customers through Zendesk
§
Coordinating
with Legal and DevOps teams on terms and conditions and security documents.
§
Populating
customer requested product and security questions in customer forms and
managing the efforts of multiple teams to meet deadlines.
§
Identifying
opportunities for automation and improving efficiency with our processes,
working with our Customer Operations team.
Compensation Range
The
budgeted compensation range for this role is €40,000 to €55,000 annually.
Ranges are based on market research and are equitable to other roles within
Hotjar. The actual compensation offered to a successful candidate will be based
on relative experience and skills. At this time we are only able to provide
official employment status to those located in Malta. All other candidates will
join our team as full-time consultants and will be responsible for paying any
taxes or applicable fees where they reside.
Requirements
§
1+ years
professional experience in a communications-based role.
§
Fluency
in English, with flawless writing skills. If you also speak other languages,
tell us! Portuguese, German, French, Spanish, and Japanese will be considered
assets.
§
Extremely
detail-oriented with strong organizational skills and the ability to handle
competing priorities.
§
Proficiency
in Google Apps suite. Bonus if experience using Zapier.
§
Previous
experience with invoicing systems preferred but not essential.
§
Self-motivated
with ability to prioritize and execute work with minimal direction or
supervision.
§
Naturally
customer-centric. This role will support both external customers and internal
stakeholders.
§
Desire to
work in a caring, transparent, and giving work environment, in line with
Hotjar’s company values, culture and ways of working.
§
Must
submit to a confidential background check processed by a third party provider.
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