Remote
InVision is the world’s leading design
collaboration platform.
We enable companies of all sizes to discover the power of design-driven product development. That’s why more than three million designers, product managers, marketers and other stakeholders at so many of the world's most loved startups, agencies, & corporations use InVision every day, including Uber, Evernote, Twitter, Adobe, Salesforce and many more.
We're looking for a customer support & community manager
to engage with our user-base and guide their path to realizing how awesome our
product is!
ABOUT YOU
REQUIRED
- You reside in the in the states of Victoria or New South Wales in
the Asia-Pacific (APAC) timezone.
- You possess excellent written and verbal communication skills.
- You're a natural-born evangelist with infectious enthusiasm.
- You genuinely relish troubleshooting and problem-solving complex
puzzles.
- Experience serving as quality assurance for escalated customer
requests and bugs.
- You have prior knowledge of design practices (UI, UX, research,
testing).
- You’ve demonstrated technical support experience, preferably in a
SaaS B2B setting.
- Ability to think on one’s feet, learn a complex product inside and
out, and discover creative methods to resolve customer issues.
- Demonstrable experience troubleshooting and documenting replication
steps for complex technical issues, while collaborating with engineering
to ensure resolution.
- Experience supporting and assisting with development of integrations
leveraging API; e.g. REST, SOAP, etc.
- Familiarity with modern ticketing, customer engagement, and CMS
solutions within customer service environments (Zendesk, Desk.com, Help
Scout).
BONUS
POINTS
- Expert knowledge of the design tools: Adobe Photoshop, Adobe
Illustrator, Sketch.
- Versed in agile development methodologies and its best practices.
- Previous InVision experience and familiarity strongly preferred.
- GitHub experience preferred.
YOUR
RESPONSIBILITIES
- Directly respond to and engage qualified customer inquiries and
requests.
- Compare, analyze, and escalate user requests to Product &
Engineering teams.
- Directly engage and collaborate with Engineering teams to quickly
resolve customer issues or reported bugs.
- Act as quality assurance for escalations and technical backbone and
resource for Customer Support teams.
- Develop, author, and maintain internal and customer-facing
technical documentation.
- Compile, prioritize, and report feature requests for product
direction and implementation.
- Share industry best practices on web/mobile design tools with
clients.
Benefits & Perks
InVision is an international employer so benefit
offerings will vary from country to country. Please ask our recruiting
team about the benefits and perks package available in your country. Some
universal benefits we offer include flexible vacation policy, unlimited
Starbucks cards for each employee (available in limited countries), gym
reimbursements, and unlimited books related to your profession.
InVision is proud to be an equal opportunity
workplace. We are committed to equal employment opportunity regardless of race,
color, ancestry, religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity or Veteran status. If
you have a disability or special need that requires accommodation, please let
us know.
Apply here
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