Marketing Coordinator
About Us
Order Desk
is an order management service that helps e-commerce merchants manage and
automate their order fulfillment workflow. We have nearly 200 integrations and
a unique rules engine that provides a customizable and flexible solution that
our customers can’t find anywhere else. Our growth has been mostly organic:
through customer testimonials and word of mouth.
We’re still
a small team, but we’ve got enough to do that we’re ready to expand. We expect
to continue our pattern of organic growth, but we’re ready to step up our game
and begin more outreach and marketing. Now that we have a solid product and a
growing customer base, we want to look good too. We need someone to come in and
focus on marketing and design. Is that someone you?
About
You
You’ll be
in charge of our public marketing site, building new marketing materials, and
managing our email newsletter communication, but we also need your design
skills for creating a professional and appealing brand.
You must be
enthusiastic and excited about being early in with a growing tech startup,
ready to shape your own position here and be influential in the company as we
grow our team, our app and our customer base.
You’re
creative, hardworking, fearless (but humble), not bothered by all the hats we
must wear, good at communication and proficient in English. You have a good eye
for design, aren’t intimidated by learning a complex system and simplifying it
for our customers, can work both independently and collaborate with the team.
Social media experience doesn’t hurt, and you love and are comfortable working
with and learning new technology.
You + Us
Like the
rest of our team, you’ll have a very hands-on role with everything we do. This
is a very complex app, and it’s important that everyone on our team understands
the system before working more autonomously within their own specific role. We
listen to our customers and learn from them. They help us make the best product
we can.
Because of
this, and because the best way to become an expert at our app is to be involved
with our customers, everyone who joins our team is initially trained in
customer support. Don’t worry, this isn’t forever! It’s just until you have a
solid understanding of the app, are comfortable talking with our customers when
needed, and to give you an idea for how they’re struggling and what their needs
are. The questions and confusions our customers have are directly related to
how the marketing and design role will communicate with and make improvements
for them.
Initially
you’ll be spending about half of your time talking to customers and the other
half of your time working on marketing and design projects. As you begin to
show a solid understanding of how the app works, you’ll spend less time working
in support and will be able to focus more on your role as the marketing
director, preparing for the growth we expect to see over the next couple years
and beyond.
We’re
looking for someone who can design beautiful things with a purpose and has the
HTML chops to actually build it, someone who isn’t afraid to step in and help
out where needed, someone who wants to be part of a small team preparing for
big growth. If you have fresh ideas and the enthusiasm to take our company to
the next level, you just might be the person we need. You will have a lot of
say as we grow.
This is a
remote position so where you live doesn’t really matter. We would expect you to
generally keep US daytime hours along with the rest of the team, though we have
flexibility and are committed to a healthy work/life balance for our team
members.
What You’ll Be Doing:
- In charge of the public
marketing site
- Create mini-sites with info and
selling points
- Manage
and write email campaigns
- Strategize
marketing campaigns
- Take over the design projects
that need to be done
- Help with customer support
initially and then as needed
- Be part of a small, hands-on
team as we grow
Skills
We Are Looking For:
- Design/HTML
background
- Customer
service oriented
- Great
writing skills
- Equally comfortable working
with a team and alone
- Wicked
Smaht
APPLY FOR
THIS POSITION
If you read
this whole job description and it resonated with you, we’d love to hear from
you! Please apply at the link below. And use the code word perspicuity in a
sentence to let us know that you read the whole job description. ;)https://orderdesk.workable.com/jobs/603956
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