Onboarding Specialist:Remote (USA) or in our office in Portland, OR
at
Customer.io (View all jobs)
Remote
(USA) or in our office in Portland, OR
At
Customer.io our mission is to help business talk like people. Today over 1000
internet businesses use Customer.io to manage, send, and track performance of
email, SMSes and push notifications. Unlike typical marketing platforms,
customer.io helps business increase relevance by using behavior data: what
people do or don’t do when logged in to a web or mobile app. You
can read more on our careers page.
A day in
the life of an Onboarding Specialist
You can
live wherever you want to be in the USA (including our office in Portland, OR)
but you’ll primarily be working Eastern time zone hours.
Day to day,
you'll be working with Justin, Jesse & Mitchell from our customer-facing
team. You will drive conversations with potential and newly converted
customers, to clearly understand how Customer.io can assist them in achieving
their goals, and providing expert guidance in helping them get started with the
necessary steps needed to be successful. You’ll shine at being empathetic in
all conversations, and clearly articulate Customer.io’s value proposition to
new signups. You can think of this role as an expert advisor or concierge to
help people become initially successful in the product. This is a role on our
sales team. You must be comfortable and experienced working with and talking to
engineers, product teams, marketers, and C-level executives. Your goals are to
understand the needs of each customer (determine their fit for Customer.io),
help them find the shortest path to success, and to turn them into a long-term
paid customer.
Your responsibilities will include:
- Hold initial conversations to
understand if we are going to be a good fit for each other.
- Act as the point of contact
for prospective customers as they try out Customer.io - to answer
questions and ensure they are comfortable moving forward
- Gather information about a
prospective customer's product, making a recommendation on how to
integrate, and offering tips and information on what messages to send.
- Perform instructional
demos to show people how Customer.io works
- Speak intelligently about
technical things, like APIs & their documentation, JSON, HTML,
Javascript.
- Understand data, testing, and
more to ensure that your advice can help new team’s meet and exceed their
goals
- Work with Jesse to understand
your objectives monthly and quarterly - and work to meet and exceed them
- Host and co-host webinars
about a specific topic or Customer.io in general
On a given
day, you might end up teaching marketers about running A/B tests and creating
rules for sending emails. You might also end up advising developers on how best
to structure the data they are sending in to Customer.io. Then you could finish
off by demoing the product and talking about how someone can best get value out
of what Customer.io provides.
Ultimately
the goal of this job is to help more people become happy, paying customers of
the service.
About You:
- You've been working in the tech
industry and around tech for 3+ years.
- You can think logically and
analytically. Customer.io is all about rules and you need to be able to
understand and define them!
- You're empathetic and can
relate to other people and their challenges.
- If you see something that is
broken, you'll fix it rather than assuming someone else will.
- You can communicate complex
ideas simply.
- You get joy from helping other
people be successful.
- You are comfortable negotiating
with executives.
- You have ample experience and
are comfortable talking on the phone with a variety of roles, e.g.
engineers, marketers, c-level executives
- You're well organized and don't
get overwhelmed when you are juggling a lot of things.
- When you believe in a product,
you can convince other people to buy it too.
- You are able to influence
others through direct, clear, yet persuasive communication
Why
should you work with Customer.io?
Work at our
head office in Portland, OR or anywhere in the United States you
want. We want to enable you to do your best work, and this is how we
aim to do that—
Competitive
salary - We’re
offering $60,000 USD for this position in the company.
Equity - You'll own a piece of the
company. It's not a get-rich-quick deal, but if you stay around for a while,
we're planning to be a long-lasting company and your piece of it may be a nice
bonus.
Big
Impact - Our
team is small, but growing quickly. The work you do will materially impact how
successful we are as a company.
Great
Tools -
Everyone in the company has a budget for a computer, a motorized standing desk,
Steelcase Leap office chair, external monitor, and anything else you'd like to
get your job done.
Health
Benefits - We
pay 100% of your premiums for medical, dental and vision.
Paid
Parental & Medical Leave - including adoption
Retreats - We get our whole company
together once a year. We've had retreats in Reyjavik, Barcelona, Romania, and
Hunter Mountain, NY.
Vacation - Rest and recuperation is
important. We offer unlimited paid time off with a 2-week minimum per year.
At
Customer.io, we’re committed to building a diverse environment, and encourage
minority applicants. So far, we have team members in France, Germany, Canada,
and all over the US. Our CEO and CTO grew up in Singapore and Arkansas
respectively, but met in New York City. Our company culture is always evolving;
people from different backgrounds bring valued perspective and thoughtfulness
to the work that we do and the culture we foster.
Customer.io
provides equal employment opportunities (EEO) to all employees and applicants
for employment without regard to race, color, religion, sex, national origin,
age, disability or genetics. In addition to federal law requirements,
Customer.io complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has
facilities. This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training. Basically, we
follow the law, but also like you for who you are!
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