Exceptional Customer Support Specialist
WE’RE
GROWING AGAIN!
How is this
job different?
Working for
a self-funded startup like QuickMail means a lot of freedom and ability to
build close bonds with each user. We strive to be anti-corporate, we remove all
possible walls between the users and us to truly deliver an exceptional
experience.
We don’t
have investors to please, just our users.
FAST is the
mantra here, we want people who can think and work fast.
You’ll get
plenty of hands-on experience since there are so many things to do.
Pro-activity
& curiosity as well as personal development is highly valued and not only
encouraged but mandatory.
Who we are
QuickMail
is a sales automation tool for sending B2B cold emails. Small and medium
businesses use it to reach out to potential customers in their market and grow
their business.
We hit
product market fit very fast and are growing quickly. We need help from
enthusiastic people who want to be part of this journey.
We are a
100% customer funded start-up, so decisions are made fast between the team for
the good of the customers.
We care
about helping our customers deeply, so if this means recommending another
tool more suited to their needs, so be it.
Check out
our values here: http://quickmail.io/values/ and unlike most corporate BS,
we do stand by this. Please don’t apply if this doesn’t resonate with you, you
won’t be happy here.
The work
We work
remotely and cover US hours. We are metrics and result driven, we are more
focus on achievement than business or being busy.
This is a
full-time position.
Your
primary responsibilities will be to make sure user problems are resolved and
ensuring the help documentation is up to date.
Requirements
You have
great critical reasoning skills, while acting fast in a self-reliable manner.
You are
tech savvy with a good internet connection.
You have
empathy for users experiencing problems.
You relish
challenges and are persistent.
Excellent
writing (email & live chat).
Previous
experience working remotely is highly valued.
Must have
at least 2 years in customer support role and in case I ask for it, the
magic word to show me you read this page is banana.
You will…
Get to grow
the customer success and support department.
Work
directly with the founder who understands the importance of delighting users.
Work
remotely from anywhere in the world. No need to commute to work (you just need
a good and stable internet connection at all time).
APPLY FOR THIS POSITION
Read our
core values first: https://quickmail.io/values/ - If this looks like you, send
an email to jobs@quickmail.io with this exact subject: “I’m a unicorn”,
and containing absolutely nothing else but a link to your linked in profile.
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